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Contact Us

We're here to help

Looking for a facility, program or service? Let's get you to the right department.
Ways to connect with us include: 
  • Call 778-797-1000.
  • Email info@westkelownacity.ca.
  • Submit an online service request.
  • Visit us at City Hall at 3731 Old Okanagan Highway, West Kelowna, B.C. V4T 0G7.
    • Hours are 8:30 a.m. to 4:30 p.m. Monday to Friday, excluding holidays.
  • Pay bills and property taxes online through your financial institution.
  • Submit a cheque payment by mail in the afterhours drop box next to the main entrance at City Hall, and include your account number on the cheque's memo line.
  • Connect with us on Facebook, X or Instagram.
  • Subscribe for news and alerts to your email inbox.

Ambulance, fire and police

  • Call 9-1-1

Dog attacks

  • Call RDCO Dog Control at 250-979-0925

Roads and drainage

  • Call 1-866-353-3136

Routes BC 97 and BC 97C, Westside Road and Westbank First Nation Roads

  • Call 1-866-222-4204

Sanitary sewer and water

  • Call 1-855-851-4194

Wildlife - bears and mountain lions

  • If danger is immediate, call 9-1-1

William R. Bennett Bridge

  • Call 1-888-769-2925

Accessible parking permits

Accessible parking payments

  • You can pay for new permits by bringing your completed and signed application form to City Hall at 3731 Old Okanagan Highway, West Kelowna, BC, V4T 0G7.
  • Business hours are 8:30 a.m. to 4:30 p.m. Monday to Friday, excluding holidays.
  • City Hall accepts cash, cheques or debit; credits cards are not accepted because the associated fees increase costs.
  • Call 778-797-2220 if you have any questions.

Accessible parking permit renewal

  • Parking permits can be renewed through SPARC BC.

Facility accessibility inquiries

  • Call 778-797-8800 or 778-797-2265.

handyDART

  • Call 250-762-3278

Jim Lind and Royal LePage Place - Mount Boucherie Recreation Complex

2760 Cameron Road, West Kelowna, B.C., V1Z 2T6

Bookings

Maintenance

  • See on-shift personnel at the arena.

Programs and schedule information

Find a beach or boat launch

Report maintenance issues

Immediate danger

  • Call 9-1-1

Inquiries and questions

Applications - cancellations, new and renewals

Submit new applications and payments in person or by mail via the Finance Department at City Hall, 3731 Old Okanagan Highway, West Kelowna, B.C., V4T 0G7.

Renewals can be paid in person, by mail or through online banking:

Business Licensing

Business Directory

  • Go to the Business Directory
  • To inquire about being listed on the directory, call 778-797-8811

Complaints, ticket inquiries and information

Interments, maintenance, mausoleums and plots

Mailing and City Hall street address

3731 Old Okanagan Highway, West Kelowna, B.C., V4T 0G7

  • On-site parking is free and accessible parking is available

General inquiries/main reception

Hours of operation

8:30 a.m. to 4:30 p.m. Monday to Friday, excluding holidays

Offices are closed on statutory holidays or days in lieu:

  • New Year's Day
  • Family Day
  • Good Friday
  • Easter Monday
  • Victoria Day
  • Canada Day
  • B.C. Day
  • Labour Day
  • National Day for Truth and Reconciliation
  • Thanksgiving Day
  • Remembrance Day
  • Christmas Day
  • Boxing Day
  • Administrative offices are closed for the three, non-statutory holiday days between Christmas and New Year's Day; emergency and essential services are available during this time and some arena and pool programs will run on a limited basis.

Communications and community engagement

Media relations

Lakeview Heights Community Centre

860 Anders Road, West Kelowna, B.C. V1Z 1J9

Westbank Lions Community Centre

2466 Main Street, West Kelowna, B.C. V4T 1Z1

Westside Seniors Centre

3661 Old Okanagan Highway, West Kelowna, B.C. V4T 1P6

Agendas and minutes, meetings and public hearings

  • Call 778-797-2250

Contact Mayor and Council

Current and long-range planning

Development applications and subdivision approvals

Housing incentives

Abuse and animal cruelty including dogs in hot cars

  • Call the Kelowna SPCA at 250-861-7722

Dangerous dogs, excessive barking, strays and general inquiries

  • Call Dog Control at 250-469-6284

Dog attacks

  • Call Dog Control for after-hours emergencies at 604-815-6006

Licensing and other inquiries

General inquiries and non-emergencies

  • Emergencies for life in danger or property at risk, call 9-1-1
  • Non-emergency, call 778-797-2225 
    • Office hours are 7:30 a.m. to 3:30 p.m. Monday to Friday, excluding holidays
  • Email roads@westkelownacity.ca

General inquiries, infrastructure projects and transportation planning

General inquiries and maintenance

Lakeview Heights Community Centre

860 Anders Road, West Kelowna, B.C. V1Z 1J9

Westbank Lions Community Centre

2466 Main Street, West Kelowna, B.C. V4T 1Z1

Westside Seniors Centre

3661 Old Okanagan Highway, West Kelowna, B.C. V4T 1P6

Accounts payable

Accounts receivable

Property taxes

Utility Bills (Garbage, recycling, sewer and water)

Fire House 30 - administration office

2406 Drought Road, West Kelowna, B.C. V4T 1P6

8:00 a.m. to 4:00 p.m. Monday to Friday, excluding holidays

Accidents, fires and emergencies

  • Call 9-1-1

After hours non-emergency line and all burning complaints

  • Call regional fire dispatch at 250-469-8577

Burning permits

Fire halls

  • 31 Westbank - 3651 Old Okanagan Hwy
  • 32 Lakeview Heights - 2708 Olalla Road
  • 33 Rose Valley - 1805 Westlake Road
  • 34 Glenrosa - 3399 Gates Road

Forest fires

  • Call *5555 on a cell phone
  • Call 1-800-663-5555 from landline

Inspections

  • Call 778-797-3206

Emergencies

  • Call 9-1-1

  • If blue-lidded recycling cart or pink or grey box collection is missed, or the cart or a box is missing or damaged, please call 250-412-5336 or email recycleBC@e360s.ca.
  • If black-lidded garbage or green-lidded yard waste collection is missed, or the cart is missing or damaged, please call 250-868-3211 or email info-bc@e360s.ca.

Accepted and banned materials

Billing inquiries, cart change or upgrade

Glenmore Landfill

  • Call 250-469-8880

Regional Waste Reduction Office

Asquith Road Transfer Station

2640 Asquith Road, West Kelowna B.C. V4T 1V7

General Inquiries

Job Opportunities

Find a park or trail

Bookings

General inquiries and maintenance

Regional parks

Accidents, crimes in progress and emergencies

  • Call 9-1-1

Administration and non-emergency calls

2390 Dobbin Road, West Kelowna, B.C. V4T 2H9

  • Call 250-768-2880 for general inquiries, complaints and speed enforcement

Citizens' patrol and community policing

  • Call 250-707-8022

Crime prevention

  • Call 250-707-8021

CrimeStoppers tips

  • Call 1-800-222-8477

Johnson Bentley Memorial Aquatic Centre | JBMAC

3737 Old Okanagan Highway, West Kelowna, B.C. V4T 2H6

General inquiries and program registration

Facility, field and ice bookings

  • Call 778-797-2265

Program information

Service for city streets and sidewalks

  • Submit a service request from 7:30 a.m. to 3:30 p.m., Monday to Friday, excluding holidays.
  • Afterhours, call 1-866-353-3136.

Service for non-city roads and sidewalks

  • For road maintenance or snow clearing on Highways 97 and 97C, Westside Road and Westbank First Nation streets, call AIM at 1-866-222-4204.
  • For William R. Bennett Bridge, call Protrans at 1-888-769-2925.

Transportation planning and projects

Emergencies, service requests and technical inquiries

  • Call 778-797-2246 from 7:30 a.m. to 3:30 p.m., Monday to Friday, excluding holidays
  • After hours, call 1-855-851-4194

Connect to sewer

Waste water treatment plant

  • Call 250-469-6120

Billing

  • Call 778-797-2225 during business hours from 7:30 a.m. to 3:30 p.m., Monday to Friday, excluding holidays
  • Submit a service request online

Service inquiries

West Kelowna Visitor Centre

2375 Dobbin Road, West Kelowna, B.C. V4T 2H9

Visit Westside

Powers Creek Water Treatment Plant

Rose Valley Water Treatment Plant

Billing and rates

Emergencies, service requests and technical inquiries

  • Call 778-797-2246 during business hours from 7:30 a.m. to 3:30 p.m. Monday to Friday, excluding holidays
  • Afterhours, call 1-855-851-4194

Outdoor watering regulations

Water quality

Contact Us

The City of West Kelowna 
3731 Old Okanagan Highway, 
West Kelowna, B.C., V4T 0G7

Email info@westkelownacity.ca
Call 778-797-1000
Contact a specific department 

 

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